Introduction
This privacy policy explains how our LeadHootz application ("the App") collects, uses, stores, and shares Google user data. By using the App, you agree to the terms outlined in this policy.
Data Access and Usage
The App uses Google OAuth to authenticate users via their Gmail accounts. Upon successful authentication, the App accesses the following Google user data:
- Gmail account information
- Email messages (read access)
- Email sending capabilities
This data is used solely to enable CRM functionalities such as:
- Reading incoming emails to associate them with customer records
- Sending emails on behalf of the user for communication purposes
Data Storage and Protection
The App does not store Gmail content or credentials on external servers. All data is processed locally within the user's environment. Any temporary data stored for processing is encrypted and deleted after use.
Data Sharing
We do not share, sell, or disclose Google user data to third parties. Data is only used to provide and improve the App’s functionality.
Data Retention and Deletion
User data accessed through Gmail is not retained beyond the session duration. Users may revoke access at any time via their Google account settings.
User Notification
Users will be notified of any changes to this privacy policy or how the App uses Google user data. The updated policy will be posted on our verified domain and linked from the App homepage and interface.
Compliance with Google Policies
This privacy policy complies with Google’s brand and privacy policy requirements. It is hosted on a verified domain and clearly linked to our application and organization.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us at info@leadhootz.com.
Website Privacy Overview
At LeadHootz, our website is designed to collect minimal information from visitors. When we do require your data, the purpose is clearly communicated. For instance, should you request further details from us, we will ask for necessary contact information to fulfill your inquiry.
We uphold strict confidentiality standards; hence, we do not retain credit card information nor do we divulge customer details to third parties.
As a user, you have the capability to update your personal and organizational information on our website. This assists us in maintaining accurate and current business contact records.
Our use of cookies is limited to session-specific purposes and they are set to expire upon your departure from our site. This practice is intended to enhance your browsing experience. For example, cookies facilitate the retention of login status to bypass repeated authentication requests. Additionally, we employ Google Analytics to gain insights into user interactions with our website, enabling us to make continuous improvements.
Be assured that such information is kept confidential.
Cloudflare Turnstile
The marketing site uses Cloudflare Turnstile to confirm that campaign-generation requests come from real visitors and not automated bots. Turnstile may run in the background with no visible challenge. When you submit a website URL to start a guest campaign, Cloudflare processes technical signals such as IP address, browser characteristics, and the page origin solely to distinguish humans from bots.
Cloudflare acts as our processor for providing that bot check, and as an independent controller when it uses those signals to improve Turnstile. This processing is described in Cloudflare’s Turnstile Privacy Addendum, which supplements the Cloudflare Privacy Policy. By using this website, that addendum applies to your interaction with Turnstile on LeadHootz.
We do not use Turnstile data for advertising or retargeting. Questions about how Cloudflare processes Turnstile signals can be directed to us at privacy@socialhootz.com or to Cloudflare as set out in the addendum.
Legal Framework for Data Processing
The processing of your data is predicated on the 'contract' legal basis. By utilizing our website, you are engaging in a contractual agreement, necessitating certain cookies for its fulfillment. While your web browser may seek your consent for cookie usage, your login action inherently constitutes a contractual need for cookies, rendering explicit consent a technicality of browser functionality.
All session data is securely stored within your web browser and is systematically erased at session end.
Should you wish to reach out to us, our contact information is readily available on the website's contact page.
In the event of any perceived unfairness, we invite you to communicate with us directly for resolution. Alternatively, you have the right to lodge a complaint with the UK's Information Commissioner's Office, accessible at www.ico.org.uk.
Handling of Business Contact Data
If you hold a decision-making position within a UK organization, it is likely that we possess your business contact details. This information is made accessible to other UK businesses for direct marketing purposes that are deemed professionally pertinent. Should you prefer not to receive such communications, we will honor your request.
The personal data we retain may include your name, work email address, and potentially your LinkedIn profile URL. SocialHootz Limited processes this data based on the 'legitimate interest' principle, which allows us to commercially benefit from licensing this data for direct marketing use.
We assure you that your personal data is not subjected to automated decision-making or profiling by SocialHootz.
Your Rights Over Your Personal Data
- Access: You are entitled to view the personal data we hold about you, free of charge.
- Correction: We will amend any inaccuracies in your personal data upon notification.
- Data Portability: Upon request, we will provide you with a CSV file containing your personal data.
- Processing Objection: You may instruct us to cease processing your personal data.
- Deletion: You can request the deletion of your personal data. However, be advised that your details may be rediscovered in future data collection efforts, potentially leading to renewed contact if no record of your objection exists.
Right to Object and Right to Erasure
You have the right to object to our processing of your data for direct marketing purposes at any time. If you wish to be removed from our database or stop receiving communications from LeadHootz or our partners, please email info@leadhootz.com with the subject line "Opt-Out" or "Data Deletion Request."
Data collection may occur through direct phone calls to your organization. If you are unavailable, we may accept information from a colleague who believes they are authorized to provide it. In such cases, a Fair Processing Notice will be sent to the provided email address.
Recipients of Your Personal Data
Your personal data may be shared with:
- UK and worldwide organizations engaged in direct marketing to decision-makers.
- Marketing agencies acting on behalf of these organizations.
- Marketing Services Providers, who utilize the data to enhance customer understanding, communication effectiveness, and prospect identification.
Your personal data is supplied by SocialHootz only for marketing products or services that are relevant to your professional role.
Upon the expiration of a data license, the licensee is obligated to delete your data. Should you believe this has not occurred, please contact us.
Contact and Complaints
For any inquiries or concerns, please refer to our contact page. If you feel we have not treated you fairly, we urge you to inform us, as we are committed to rectifying any such issues.
You also have the right to lodge a complaint with the UK's Information Commissioner's Office, accessible at www.ico.org.uk.
Data Verification
Information about your organization may have been verified through a telephone interview with you or a colleague. We strive to understand your role and confirm your details, and we follow up with written confirmation of data processing.
We will continue to process your data as long as it remains accurate and current, with periodic updates to ensure its validity.
Licensing Conditions
Prior to licensing your data for direct marketing, the licensee must commit to using the data solely for purposes that are professionally relevant to you, based on your organization's characteristics and your role within it.
The objective is to enable direct marketing that is pertinent to your professional responsibilities. While you may not have a need for the marketed product or service, the relevance of the marketing material should be apparent.
To update your data, modify your preferences, or request a copy of the data we hold about you, please contact us at info@leadhootz.com or call 07590 677343 at no cost.
Customer Information Management
We maintain records of customer information primarily to facilitate communication. The personal details we retain include your name, job title, and potentially your work email address. We assure you that we do not retain credit card information, nor do we disclose customer details to third parties.
Post-transaction communications may persist for up to two years following the date of your last invoice. Subsequent to this period, your data will be either erased or retained, subject to your preference.
Disclosure of your information is limited to SocialHootz employees and our processing partners, such as mailing agencies. Legal obligations may necessitate further disclosure.
The processing of your data is grounded in the 'contract' basis during your active customer status. Upon cessation of active engagement, the basis transitions to 'legitimate interest', reflecting SocialHootz’s commercial objectives and the anticipation of future transactions.
We categorically refrain from employing your personal data in automated decision-making or profiling activities.
Your Data Rights
- Inspection: You are entitled to inspect the personal data we possess about you, free of charge.
- Correction: We will rectify any inaccuracies in your personal data upon your notification.
- Data Portability: We will provide a CSV file of your personal data upon request.
- Processing Cessation: Should you instruct us to halt processing your personal data, we will comply.
- Deletion: We will expunge your personal data upon request. Legal mandates prohibit further contact post-deletion request, necessitating the retention of minimal contact details to ensure compliance.
For inquiries or feedback, please refer to our contact page. If you perceive any unfairness in our practices, we urge you to inform us, as we are committed to rectification.
Should you wish to escalate concerns, you have the right to contact the UK's Information Commissioner's Office at www.ico.org.uk.
Supplier Information Protocol
SocialHootz maintains a record of supplier details to facilitate seamless communication. The personal information in our possession typically includes your name, job title, and possibly your work email address. We commit to retaining your personal details for a duration of two years following the issuance of your last invoice. Subsequently, we will either erase your data or retain it upon your request.
Access to this information is restricted to SocialHootz personnel and our designated processors, such as mailing agencies. Legal obligations may necessitate further disclosure.
The legal framework for processing your data is based on 'contract' during the period of active service provision. Once the supplier relationship ceases, the basis shifts to 'legitimate interest', reflecting our potential future business needs.
We assure you that your personal data is not subject to any automated decision-making or profiling.
Your Rights Regarding Personal Data
- Access: You are entitled to view the personal data we hold about you, without charge.
- Accuracy: We will rectify any errors in your personal data upon your advisement.
- Portability: A CSV file containing your personal data will be provided upon request.
- Processing Cessation: We will cease processing your personal data upon your directive.
- Deletion: We will delete your personal data upon request. Compliance with the law requires us not to re-establish contact post-deletion, which may necessitate retaining minimal contact details to ensure adherence.
For any inquiries or to address concerns, please visit our contact page. If you believe our practices have been unfair, we invite your feedback for corrective action.
You also reserve the right to lodge a complaint with the UK's Information Commissioner's Office, accessible at www.ico.org.uk.
Employee Data Management
SocialHootz retains employee information to facilitate employment processes, remuneration, and work management. Additionally, we may hold next of kin details to be used exclusively in emergency situations.
During your tenure at SocialHootz, we record time and attendance to ensure your safety, particularly in emergency scenarios such as fires. We also maintain records related to recruitment, training, development, and performance evaluations. For security measures, we operate surveillance cameras and may retain records of any disciplinary actions.
Upon termination of employment, next of kin details are expunged. Other employment-related records, including employment dates for reference purposes, are retained for an extended period.
Access to this information is typically confined to the Human Resources department, Department Managers, and Board Members of SocialHootz. However, in the event of a legal dispute or for other legal reasons, disclosure to authorities or legal professionals may be necessary.
The processing of your data is primarily under the 'contract' basis during your employment. Certain records, such as payroll, may fall under 'legal requirement'. Next of kin information is retained based on 'consent'.
We assure you that your personal data is not utilized for automated decision-making or profiling.
Your Rights Over Your Personal Data (Employees)
- Access: You have the right to inspect the personal data we hold about you, free of charge.
- Correction: We will amend any inaccuracies in your personal data upon your advisement.
- Portability: We will provide a CSV file of your personal data upon request.
- Processing Cessation: We will cease processing your personal data upon your directive.
- Deletion: We will delete your personal data upon request. To comply with legal directives, we may retain minimal contact details to prevent future contact.
For any inquiries or to address concerns, please refer to our contact page. If you believe our practices have been unfair, we invite your feedback for corrective action.
You also reserve the right to lodge a complaint with the UK's Information Commissioner's Office, accessible at www.ico.org.uk.
Questions about this Policy
If you have any questions about this Policy, please contact us at privacy@socialhootz.com.