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Issues and Solutions


The app has an auto-update feature which can be switched on or off.  You can manually force an update in the event you don't wish to have the software auto-update.

The platforms we integrate with and the api's our software consumes can change week to week.  Our systems are able to detect when previously working functionality has failed and will alert our engineers that will be able to apply an update asap.

If you application isn't starting up then a good starting place is to manually apply the patch here.  You can also follow the video.

If your running the app on a computer that you have never used your LinkedIn account on.  First, open a browser and log into your LinkedIn account.  If your computer is not an account that you normally use LinkedIn on, you might be asked to provide a pin code which will have been either sent to your phone or the email address associated with your LinkedIn account.

Once you have been able to successfully login to LinkedIn via a browser, LinkedIn will now recognise that IP address and you will be able to login via the app.

Two factor authentication requires the user to provide confirmation whenever the user logs in (usually in the form of a pin code paired with a mobile phone).  This obviously poses a problem for an automated system like LeadHootz and would need to be switched off during the usage.  To switch of 2FA click on your user icon (top right) > Setting and Privacy

Windows 10 uses an algorithm to detect safe downloads.  New apps like LeadHootz have to be installed repeatedly by a unspecified amount of users before the warning is no longer displayed.  In the meanwhile, you can click more info and run.

Windows Protect

By default Office 365 come with SMTP disabled.  To enable the SMPT settings:

  1. Open the Microsoft 365 admin center and go to Users > Active users.

  2. Select the user, and in the flyout that appears, click Mail.

  3. In the Email apps section, click Manage email apps.

  4. Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled.

  5. When you're finished, click Save changes.


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